Do you need help? We'll be happy to help you.
Tickets
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I have paid for my ticket, but have not received it yet.
The tickets may have ended up in the spambox. If you cannot find your ticket(s) there, request your ticket again via: https://www.yourticketprovider.nl/ticketopvragen Of course you can also send an email to info@yourticketprovider.nl
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Can I change the name on my ticket?
Yes this is possible. You can change the name on the ticket by looking up the email with the subject 'link to your tickets'. In this e-mail, click again on 'complete purchase' and then on 'adjust & resend'. Here you can change the name and e-mail address and send it again. Please note, the same ticket with the same barcode will be sent again. Only the name on the ticket has been changed. Each ticket has a unique barcode that can only be scanned once.
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Do I have to print my ticket?
You can, but you don't have to print your ticket as the organisation can scan your ticket from your mobile phone. Yourticketprovider strives for as little paper waste as possible. Keep in mind that your mobile is sufficiently charged, so that you will not have any problems at the entrance of the event.
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The price of the tickets was cheaper than the price I finally
paid, how is this possible?
In addition to the money for the tickets, service and transaction costs are also charged. It differs per event how high these amounts are. It is also possible that you (accidentally) clicked on the ticket guarantee. If this was not the intention. Please contact us immediately after purchase via info@yourticketprovider.nl.
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I would like to receive an invoice for my tickets. Is that
possible?
You can find your invoice in your Yourticketprovider profile - my tickets. Log in to Yourticketprovider with the email address you used to buy your tickets. Forgot your password? Simply request this via the 'Forgot your password?' button. Here you will find your tickets in the blue menu on the left under 'My Tickets'. Here you can personalize your tickets, find your receipt and/or invoice by clicking on the arrow.
Is 'invoice' not listed? Then the event has been created as a non-business event and we do not have the necessary information to make an invoice. In that case, contact the organization or use the entrance ticket for your accounting
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When will I receive my new ticket for the rescheduled event?
These are sent automatically, and you will receive them no later than the month before the event. You don't have to do anything for this.
General
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Where can I find my reference number?
You will find this number on your bank statement with the payment to Yourticketprovider (Stichting Mollie Payments). The number starts with the letters REF and is followed by numbers.
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Where can I go with substantive questions about an event?
For substantive questions (including parking facilities, times and line-up), you can contact the organisation of the event in question.
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I have entered the wrong e-mail address, how do I still get my tickets?
If you have not yet received your ticket(s) due to an incorrect email address, please contact us for this, stating the payment reference number and the incorrect email address. If this is all in order, we will send you the ordered tickets again.
Cancel tickets
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The event has been canceled or rescheduled. Will I receive my
money back?
When an organisation is forced to cancel or move the event, this is very unfortunate for all parties. The organisation will contact Yourticketprovider to discuss their desired compensations with us. The main booker will be informed by email of any compensation, such as keeping a ticket, receiving a voucher or donating your ticket money. Or you will receive a message that your order will be refunded. We also advise you to keep an eye on the socials from organisers for more information.
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Unfortunately I can no longer come to the event, but I have
opted for the ticket guarantee. How do I make sure I get my money back?
When you have opted for our ticket guarantee, it is possible to receive your money back in specific situations. Check out this link: https://www.yourticketprovider.nl/ticketgarantie for our conditions. If the reason for cancellation falls under the ticket guarantee conditions, we would like to ask you to complete and send us the damage form. We would also like to receive proof of the reason for cancellation. If the reason for cancellation is not covered by the ticket guarantee conditions, any refund will be made through the organisation of the event.
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I want to cancel/change my order, is that possible?
When the event takes place, but you are no longer able to visit the event and therefore want to cancel or change your order, you will have to contact the organisation for this. As a ticketing partner, we cannot decide on any refunds or exchange options. If you have taken out ticket guarantee when purchasing the ticket, you can contact us for a refund request via info@yourticketprovider.nl.
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How can I find my refund in my bank statements?
The refunds can be found under 'Mollie Payments' or 'Stichting Derdengelden’ and will be refunded to the account number with which the tickets were purchased.
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I have chosen a voucher, but I can't find it anywhere, how do I get it?
Request your vouchers again via https://www.yourticketprovider.nl/ticketopvragen. Of course you can also send an email to: info@yourticketprovider.nl
Second-hand ticket sales
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Unfortunately I can no longer attend the event, can I resell my ticket?
Yes this is possible. To sell your ticket, we recommend second-hand ticket site ticketswap ticketswap.nl.
For more information click on the second-hand tickets link at the bottom of this page. -
The event is sold out, how can I still get tickets?
We do not recommend buying tickets via Facebook or the marketplace because of the relatively high risk of fraud. There are several websites that offer second-hand tickets. We recommend ticketswap.nl.
For more information click on the second-hand tickets link at the bottom of this page.
Deposit tickets
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I have not received my email.
The organisation of the event will send you an email with the link to the shop for your second payment. Mail not received? Ask us to resend it. You can reach us at: info@yourticketprovider.nl
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I have lost my code.
You can open the shop with your unique promotion code/barcode which is on your deposit ticket. Lost code? Simply resend it to yourself via www.ticketopvragen.nl.
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My code is not working.
Pay attention! The input field is case and space sensitive.
Use the correct code
To open the shop, enter the promotion code or barcode that is on your deposit ticket (bottom right corner of the PDF version of the deposit ticket). The promotional code is a code with numbers and letters, such as XXXX-XXXX-XXXX. The barcode number consists of numbers. The code does not start with REF, that is your order reference.
Each code can be used once
With each code you can open the shop once. After payment you cannot open the shop again with your unique code. Payment failed? Then your code will automatically become valid again after 15 minutes.
With every code you redeem one ticket
Each code gives you access to the shop once to redeem one ticket. Have you bought multiple tickets? You have to open the shop several times with the different codes.
Have you already personalized your tickets? Then your friends have already received their code. Codes can be re-sent to yourself via www.ticketopvragen.nl.
De code geeft je enkel toegang tot de shop
De code van jouw aanbetalingsticket geeft je enkel toegang tot de ticketshop. Je kunt deze code niet gebruiken bij het betaalproces bij ‘verzilver vouchercode’, omdat deze code geen waarde bevat. Hier verzilver je uitsluitend vouchercodes welke je als compensatie voor een geannuleerd event hebt ontvangen.
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I want to refund or resell my deposit ticket.
Deposit tickets are non-refundable and cannot be resold. You must first pay the second half of your payment to receive the actual entrance ticket. If you are unable to attend, you can resell these tickets via TicketSwap (or of course your friends and/or family).