• I paid for my ticket, but haven't received it yet.

    The tickets may have ended up in the spam folder. If you cannot find your ticket or tickets there, then you can ask for your ticket to be resent via: Of course, you can also send an email to

  • Is it possible to receive the tickets as separate files?

    You will receive the tickets in a single PDF file via email. If you wish to split these tickets up for distribution or sale, you can do this using an online program such as Split-PDF.

  • Do I have to print my tickets?

    It's a possibility, but you don't really need to print your ticket since the organization can scan your ticket from your mobile phone. Yourticketprovider strives to minimize paper waste as much as possible. Just remember to have enough charge on your mobile to avoid having problems at the entrance to the event.

Secondhand ticketsale

  • Unfortunately, I cannot attend the event; can I resell my ticket?

    It's possible to safely resell your tickets at YourTicketProvider. The buyer receives a new, unique ticket after payment, and your ticket becomes invalid. Note: this service is only offered if the organization behind the event in question has enabled it.

  • The event has been sold out. How can I still get tickets?

    There are several websites where tickets for events are resold, for example or Usually these sales go well, but there is always a chance that you acquire a ticket that does not offer access to the event. Once you have bought your ticket from asecond-hand sales site like that, Yourticketprovider is not responsible for any negative consequences.

  • Is het veilig om een ticket over te kopen via een andere site?

    Er zijn verschillende websites waar tickets voor events worden doorverkocht, bijvoorbeeld of Meestal verlopen deze verkopen voorspoedig, maar er is altijd een kans dat de je een ticket overneemt die geen toegang biedt tot het event. Zodra je jouw ticket hebt gekocht op een dergelijke tweedehandsticketverkoop site, is Yourticketprovider niet verantwoordelijk voor de negatieve gevolgen.



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