• I have paid for my ticket, but have not received it yet.

    The tickets may have ended up in the spambox. If you cannot find your ticket(s) there, request your ticket again via: Of course you can also send an email to

  • Can I change the name on my ticket?

    Yes this is possible. You can change the name on the ticket by looking up the email with the subject 'link to your tickets'. In this e-mail, click again on 'complete purchase' and then on 'adjust & resend'. Here you can change the name and e-mail address and send it again. Please note, the same ticket with the same barcode will be sent again. Only the name on the ticket has been changed. Each ticket has a unique barcode that can only be scanned once.

  • Do I have to print my ticket?

    You can, but you don't have to print your ticket as the organisation can scan your ticket from your mobile phone. Yourticketprovider strives for as little paper waste as possible. Keep in mind that your mobile is sufficiently charged, so that you will not have any problems at the entrance of the event.

  • The price of the tickets was cheaper than the price I finally paid, how is this possible?

    In addition to the money for the tickets, service and transaction costs are also charged. It differs per event how high these amounts are. It is also possible that you (accidentally) clicked on the ticket guarantee. If this was not the intention. Please contact us immediately after purchase via

  • I would like to receive an invoice for my tickets. Is that possible?

    You can find your invoice in your Yourticketprovider profile - my tickets. Log in to Yourticketprovider with the email address you used to buy your tickets. Forgot your password? Simply request this via the 'Forgot your password?' button. Here you will find your tickets in the blue menu on the left under 'My Tickets'. Here you can personalize your tickets, find your receipt and/or invoice by clicking on the arrow.

    Is 'invoice' not listed? Then the event has been created as a non-business event and we do not have the necessary information to make an invoice. In that case, contact the organization or use the entrance ticket for your accounting

  • When will I receive my new ticket for the rescheduled event?

    These are sent automatically, and you will receive them no later than the month before the event. You don't have to do anything for this.


Cancel tickets

Second-hand ticket sales

Deposit tickets

  • I have not received my email.

    The organisation of the event will send you an email with the link to the shop for your second payment. Mail not received? Ask us to resend it. You can reach us at:

  • I have lost my code.

    You can open the shop with your unique promotion code/barcode which is on your deposit ticket. Lost code? Simply resend it to yourself via

  • My code is not working.

    Pay attention! The input field is case and space sensitive.

    Use the correct code
    To open the shop, enter the promotion code or barcode that is on your deposit ticket (bottom right corner of the PDF version of the deposit ticket). The promotional code is a code with numbers and letters, such as XXXX-XXXX-XXXX. The barcode number consists of numbers. The code does not start with REF, that is your order reference.

    Each code can be used once
    With each code you can open the shop once. After payment you cannot open the shop again with your unique code. Payment failed? Then your code will automatically become valid again after 15 minutes.

    With every code you redeem one ticket
    Each code gives you access to the shop once to redeem one ticket. Have you bought multiple tickets? You have to open the shop several times with the different codes.

    Have you already personalized your tickets? Then your friends have already received their code. Codes can be re-sent to yourself via

    De code geeft je enkel toegang tot de shop
    De code van jouw aanbetalingsticket geeft je enkel toegang tot de ticketshop. Je kunt deze code niet gebruiken bij het betaalproces bij ‘verzilver vouchercode’, omdat deze code geen waarde bevat. Hier verzilver je uitsluitend vouchercodes welke je als compensatie voor een geannuleerd event hebt ontvangen.

  • I want to refund or resell my deposit ticket.

    Deposit tickets are non-refundable and cannot be resold. You must first pay the second half of your payment to receive the actual entrance ticket. If you are unable to attend, you can resell these tickets via TicketSwap (or of course your friends and/or family).